1-800-Plumber +Air

About

Combined Industries

1-800-Plumber +Air brings plumbing and HVAC services together under one brand, giving franchise owners the opportunity to serve multiple home service needs in their communities.

Brand Strength

The brand’s name is also its number, creating a memorable identity supported by a recognizable domain and market presence.

Industry-Leading Support

Franchise owners receive support from a B.E.S.T. Business Advisor who helps with goal development, brand standards, and best-demonstrated practices.

Core Values: To Be the B.E.S.T.

Becoming Better

1-800-Plumber +Air provides training and support services designed to help teams continue learning, improving, and serving customer needs.

Exceeding Expectations

The brand strives to exceed customer expectations with every service experience.

Superior Service

From the first call to the completion of a job, the team is focused on delivering quality service customers can trust.

Teamwork

1-800-Plumber +Air emphasizes building strong teams with diverse experience to support collective success.

Training and Support

Franchise owners and their teams are prepared to operate through 1-800-Plumber +Air University and ongoing business support.

• 1-800-Plumber +Air system training
• Delivering B.E.S.T. experiences
• Dispatching and call-taking procedures
• Software training
• Hiring and onboarding
• Marketing
• Basic accounting

Custom Territory Selection

The brand guides franchise owners through territory selection to help identify attractive markets and opportunities.

Ongoing Weekly Support

The business support program meets with franchise owners weekly to review operations, provide guidance, and help keep the business on track.

Strategic Marketing Support

Franchise owners receive marketing support that may include social media, local partnerships, lead generation, and local market planning.

Technology and Tools

1-800-Plumber +Air provides tools and systems designed to help owners track customers, manage leads, review call activity, and monitor business performance.

Ideal Franchise Owner

The ideal 1-800-Plumber +Air owner does not need previous plumbing, HVAC, or home service experience. The brand looks for motivated entrepreneurs who want to build and grow a service business in their community.

• Interested in learning and becoming better each day
• Committed to exceeding customer expectations
• Focused on delivering superior service
• Willing to do what it takes to support the business
• Ready to be active and involved in the business

Launch and Ownership Process

After being awarded a franchise, owners enter the B.E.S.T. launch program, which helps guide them through the steps needed to prepare for opening.

• Business setup and licensing guidance
• Recruitment and staffing resources
• Vehicle procurement and outfitting support
• Local marketing strategy
• Training through 1-800-Plumber +Air University
• Office and warehouse selection support
• Software training

Brand Story

1-800-Plumber +Air grew from Mark Collins’ experience as both a franchisee and franchisor. His background helped shape systems intended to support local franchise owners while strengthening the overall brand.

The company’s culture is built around helping franchise owners thrive with marketing systems, weekly business review calls, training resources, technology, and a recognizable brand identity.

Conversion and Growth Opportunities

Existing plumbing or HVAC business owners may be able to convert their businesses to the 1-800-Plumber +Air brand. The franchise system is designed to help owners implement tested systems, improve efficiency, and support long-term growth.